Privacy policy

This website is owned by Bodyshop360 Ltd, and therefore, Bodyshop360 Ltd acts as the data controller for this website. This means that we are accountable for all the information you provide when shopping on our website.

Rest assured, we will never sell your data to third parties. We only collect the necessary data required to communicate with you or fulfill your orders.

We prioritize the protection of your information and ensure that it is not stored for longer than strictly necessary.

You have full control over the marketing messages we send you. These messages are handled separately from other essential emails we send you, such as order confirmations and delivery updates.

Payment Security

Your credit card data is securely managed directly by our online payment platforms and your issuing bank. At no point does Bodyshop360 store or have access to your credit card details. This adherence to PCI regulations ensures that your credit card security is maintained at all times.

How We Use Your Data

Your personal details, including name, email address and contact addresses

We use this information to facilitate the delivery of your order, provide updates on its status, prevent and detect fraud, personalise your online experience, and enhance customer service.

With your consent, we may also employ this information to keep you informed about our latest products and services, involve you in our referral program, or send you other marketing communications. If you prefer not to receive such marketing messages, you can either unsubscribe using the link provided in the email or reach out to us directly.

Your payment details

We retain the billing address you provide to us to aid in our fraud prevention efforts and for future customer service inquiries, such as processing refunds. If you've used a third-party payment provider like PayPal, we'll keep a record of your email address and the payment reference. For credit or debit card payments, we only store the last four digits of your card for fraud prevention and customer service purposes. Our system never stores or accesses your complete card details. This practice aligns with PCI regulations, ensuring that your credit card security remains safeguarded at all times.

Information about your device and how you use our site

We may gather data regarding your navigation patterns on our website, including what pages you visit, items you view or search for, and your shopping behavior. This information may be anonymised to enhance our services, or it may be utilised through technologies like cookies, pixels, advertisement tags, and other digital marketing tools to generate banners and ads tailored to your interests. These customised advertisements may appear on our website or on various platforms across the internet. Additionally, we may also collect information about the devices you use for shopping, such as your mobile device or web browser.

Your data, your rights

As a responsible company, we aim to keep you informed about how we utilize your information. In accordance with GDPR guidelines and The Data Protection Act 2018, you have the right to request details about the data we hold on you, the right to request corrections to any inaccuracies in your personal information, the right to opt-out of receiving direct marketing messages, and the right to request the deletion of some or all of your data.

Cookies

Bodyshop360 may utilise 'Cookies,' which are files of information stored on your computer to identify you on the website. These cookies are used to enhance your future visits to our website by potentially providing you with information most relevant to you. We acknowledge that you may object to this practice, and therefore, we do not require you to enable cookies. For instructions on how to disable cookies, please refer to your individual browser's help file.